Contact center e integrazione degli ecosistemi

Evolvi la tua azienda utilizzando applicazioni complete di funzionalità che trasformano le comunicazioni in una vera esperienza di collaborazione.

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Contact Center e operatori

4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.

Dispatch Console Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console

VoIP Softphone for business A user-friendly VoIP softphone for business that offers complete desk phone capabilities on your mobile device and desktop.

OmniPCX RECORD Suite Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.

OmniTouch Contact Center Solution A scalable and reliable contact center solution with automatic call distribution, designed for up to 7,000 agents.

Soft Panel Manager Collect, combine and display business data or contact center statistics in real-time for operational monitoring.

Visual Automated Attendant In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.

ALE Connect Semplifica le operazioni e fornisci ai tuoi clienti una soluzione di contact center omnichannel completa che include e-mail, live chat, social media, telefonate e gestione semplificata.

4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises. Dispatch Console Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console VoIP Softphone for business A user-friendly VoIP softphone for business that offers complete desk phone capabilities on your mobile device and desktop. OmniPCX RECORD Suite Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools. OmniTouch Contact Center Solution A scalable and reliable contact center solution with automatic call distribution, designed for up to 7,000 agents. Soft Panel Manager Collect, combine and display business data or contact center statistics in real-time for operational monitoring. Visual Automated Attendant In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers. ALE Connect Semplifica le operazioni e fornisci ai tuoi clienti una soluzione di contact center omnichannel completa che include e-mail, live chat, social media, telefonate e gestione semplificata.

Integrazione degli ecosistemi

Connettore app Rainbow Incentiva i tuoi utenti e agenti incorporando nelle applicazioni aziendali esistenti servizi di comunicazione di facile utilizzo grazie al connettore app Rainbow.

Integrazione di Microsoft Teams Integra le tue applicazioni e i sistemi di telefonia esistenti con Microsoft Teams per un'esperienza senza interruzione di continuità con le soluzioni Alcatel-Lucent Enterprise

OmniPCX Open Gateway Easily integrate business communications into your applications or processes.

Rainbow - Sviluppatori Rainbow offre agli sviluppatori una libreria di connettori per oggetti, processi e applicazioni per personalizzare le interazioni fornendo informazioni rilevanti.

Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, easy-to install, intuitive notification system. It is an ideal solution for enterprises across all industries.

Connettore app Rainbow Incentiva i tuoi utenti e agenti incorporando nelle applicazioni aziendali esistenti servizi di comunicazione di facile utilizzo grazie al connettore app Rainbow. Integrazione di Microsoft Teams Integra le tue applicazioni e i sistemi di telefonia esistenti con Microsoft Teams per un'esperienza senza interruzione di continuità con le soluzioni Alcatel-Lucent Enterprise OmniPCX Open Gateway Easily integrate business communications into your applications or processes. Rainbow - Sviluppatori Rainbow offre agli sviluppatori una libreria di connettori per oggetti, processi e applicazioni per personalizzare le interazioni fornendo informazioni rilevanti. Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, easy-to install, intuitive notification system. It is an ideal solution for enterprises across all industries.