4059 Extended Edition Attendant Console

Telephone operators play a crucial role in the customer welcome experience by providing a good first impression. With hundreds of calls managed daily, efficient call handling underpins your customer relationships.

By combining a visual display of incoming calls, call status and presence information with an easy-to-use PC interface, the 4059 EE Attendant Console enables single or multi-site centralized operators to dispatch calls to the right person in a timely manner. This PC application is designed for the OmniPCX Enterprise Communication Server.

Highlights

Manage a high volume of calls efficiently with one-touch call/transfer operations
View the status of all users on the network to route calls to the right people
See all calls on an easy-to-use, customizable PC interface

Features

Telephony services: call control, audio fed through the desk phone or via computer, fast transfer, speed dial, call handling via mouse or keyboard, on-demand recording
Directory lookup, click-to-call from directories
Caller/callee information, click-to-call from contact card
Visual supervision and presence information option
Mutual help with attendants using ALE DeskPhones
Resilience via backup and synchronization with the OmniPCX Enterprise Communication Server

Benefits

Streamline operations

A single operator can manage calls for multiple offices, providing a consistent service.

Accelerate business response

See staff availability in real time and direct calls to the best available person.

Cost-saving

No need for an additional server.

Supporting Documents

Datasheet

4059 Extended Edition Attendant Console

The 4059 Extended Edition Attendant Console is a desktop application that enables single or multi-site operators to quickly dispatch a high volume of calls.

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